Frequently Asked Questions

• How do I create a strong password?
• I have lost my twelve secret words. How do I get them back?
• How do I secure my private keys / twelve secret words?
• Can Nash block my account if someone steals my private keys?

Password

• How do I change my password?
• I forgot my password. How do I gain access to my account?
• I no longer have my password and twelve secret words. How do I reset my account?

Two-factor authentication (2FA)

• What is two-factor authentication (2FA)? Why must I add it to my account?
• How do I add two-factor authentication (2FA) to my account?
• How do I disable two-factor authentication (2FA) for my account?
• I receive an “Incorrect code” error when entering my two-factor authentication (2FA) code.
• I’ve lost my phone and no longer have access to my two-factor authentication (2FA) code. What can I do?
• Does Nash support SMS or YubiKey for two-factor authentication (2FA)?