When buying crypto assets

As manual bank transactions can take up to 4 business days to complete, it is possible the price of the asset you purchased has changed since the creation of your order. 

In such a case, we will offer you a new quote which you can either accept or decline and receive a refund.

• If the asset price went down by the time we receive your funds, you will receive more crypto than what was initially quoted. No quote reconfirmation is required in this case.
• If the asset price went up by the time we receive your funds, you will receive a new quote with less crypto than what was initially quoted. You will be required to either confirm or reject the offer.

Quote reconfirmation is only for manual bank transactions. If you want to avoid this, you could use any of our instant payment methods such as iDEAL, Revolut or Credit Card. 

When selling crypto assets

When you sell crypto assets, it involves sending the cryptocurrency to our wallet. For most cryptos, the transaction usually confirms within a few minutes. However, for Bitcoin, it may take up to 1 hour.

• If the asset price went up by the time we receive it, you will receive more EURO than what was initially quoted. No quote reconfirmation is required in this case.
• If the asset price went down by the time we receive it, you will receive less EURO than what was initially quoted. You will be required to either confirm or reject the offer.