What do I need to create my debit card?

You’ll need to create an IBAN account within the Nash app, which takes about a minute. Once you have your IBAN account, click on “Cards,” and you’ll be able to create your debit card.

This guide walks you through how to create your virtual card.

Can I get a physical Nash Debit Card?

Your virtual Nash Debit Card will be issued immediately upon successful order, and you can begin using it for transactions. We do not yet offer a physical debit card, but you will be notified if this becomes available. In the meantime, you can use the virtual Nash Debit Card for payments.

How much does the Nash Debit Card cost?

Creating the virtual Nash Debit Card is free at the moment.

What are the fees associated with the Nash Debit Card?

• Transaction Fee: 0%
• Card Issuance: 0 EUR
• Card Closure: 0 EUR

What are the spending limits for the debit card?

• For spending from your EUR balance, the limits are:

  • Daily: up to 10,000 EUR (you can adjust this limit in the app, up to the 10k maximum)

  • Monthly: 10,000 EUR

  • Yearly: 120,000 EUR

• For online purchases with wBTC, the daily spending limit is 500 EUR

You can view all applicable limits in the Card section of the app.

Please note that all spending limits are also subject to the amount available in your account. You cannot spend more than the balance in your account.

How safe is it to use a Nash Debit Card?

The Nash Debit Card is very secure. Most importantly, never share your CVV code or card details with anyone.

Can I link my Nash Debit Card to Google Wallet or Apple Wallet?

You can add your Nash Debit Card directly to Google Wallet and use it for payments.

Currently, it's not possible to add your Nash Debit Card directly to Apple Wallet. However, you can add it to Curve which enables you to use your Nash Debit Card with Apple Wallet.
For step-by-step instructions, check out this guide.

Which countries are eligible for the Nash Debit Card?

We support all countries where Nash IBAN is available. If you are a resident of Romania, Spain, Portugal, France, Italy, Austria, Netherlands, Germany, Belgium, Greece, Finland or the Czech Republic, you can create a debit card. We will be launching in more countries soon, and you will be notified when we launch there.

I don’t recognize a transaction on my Nash Debit Card.

We recommend temporarily freezing your card to prevent further transactions. Please contact us immediately at support@nash.io for assistance.

I can’t see the refund for my transaction.

If you requested a refund for a transaction and it’s not reflected in your balance, please contact us at support@nash.io.

Why did my Nash Debit Card purchase fail?

There are several possible reasons why your purchase might have failed:

• Transaction declined: Your card cannot be used for the type of transaction you’re attempting. Please confirm whether Visa cards are accepted as a payment option.
• Insufficient funds: Your card balance is insufficient.
       - If you are using Euro, ensure you have a sufficient balance in your IBAN account.
       - If you are using Bitcoin, ensure you have at least €50 worth of BTC in your wallet after the purchase.
• 3D Secure System Malfunction: There may be an issue with the Visa security system at the time of purchase. Please try again later or with a different card.
• Transaction declined by the card issuer:
  Some safety features may have been triggered by the Visa security system, causing your debit card to be temporarily held. The purchase session may also have been locked due to multiple declined payments. In this case, please reach out to us at support@nash.io for assistance.