I no longer have my password and twelve secret words. How do I reset my account?
If you forgot your password and do not have a copy of your twelve secret words, you will have to fully reset your account. Account resetting should only be used if you have lost both your password and your twelve secret words.
Once you reset your account, you will lose access to all the funds associated with it, including funds in your personal wallet, the trading wallet and NEX stakes. You will receive a new set of twelve words and wallet addresses.
To reset your account, you first have to contact the support team at firstname.lastname@example.org and provide us with the following documents:
Tier 0 accounts:
Contact us at email@example.com from the email address associated with your Nash account and give a detailed description of the case. We will respond as soon as possible.
Tier 1 or higher accounts:
We need to verify your identity before we reset your account. You will need to provide us with two documents:
- A picture of your passport, government-issued ID or driver’s license
- A selfie photograph of you holding the ID document and a piece of paper showing today’s date and the word “Nash”.
When we have verified your identity, support will activate the account reset button for you.
Follow these steps and choose No, I have lost my secret words. You will now be able to reset your account.
Please make sure you keep a copy of your new twelve secret words.
Go to the forgotten password page to start the account reset process and select No, I have lost my secret words.