The exchange is not loading. I receive the error “Failed to load. Please retry.”
This occurs when there is an interruption between your connection and the exchange.
Please try following these steps:
- Close your browser.
- Sync the internet time on your computer. Instructions can be found here.
- Clear the cache and cookies from your browser. Instructions can be found here.
- Perform a hard reset on the exchange page and try again.
- Windows: Ctrl + Shift + R
- Mac: ⌘Cmd + ⇧Shift + R)
- Make sure app.nash.io is not blocked by your network firewall or an anti-virus program.
If the issue isn’t resolved, please contact our support team at firstname.lastname@example.org.