This occurs when there is an interruption between your connection and the exchange.

Please try following these steps:

1. Close your browser.
2. Sync the internet time on your computer. Instructions can be found here.
3. Clear the cache and cookies from your browser. Instructions can be found here.
4. Perform a hard reset on the exchange page and try again.
   • • • Windows: Ctrl + Shift + R
       • Mac: ⌘Cmd + ⇧Shift + R)
5. Make sure app.nash.io is not blocked by your network firewall or an anti-virus program. 

If the issue isn’t resolved, please contact our support team at support@nash.io.