There are two options to gain access to your account.

Option 1:

You can recover your 2FA settings using the sixteen-character backup key that you were asked to copy during account creation.

To do so:

1) Open the authenticator app on your phone and tap on the ‘+’ icon
2) Choose the option to enter a key manually
3) For your account name, enter Nash
4) For your key, enter your sixteen-character backup key

Option 2:

Follow these steps if you did not write down your sixteen-character backup key.

KYC verified accounts: 

We need to verify your identity before we reset your code. You will need to provide us with two documents:

1. Your passport/government-issued ID or a driver’s license.
2. A photograph of you holding the ID you submitted and a piece of paper showing today’s date and the word “Nash”.

Send an email to our support team at support@nash.io from the address associated with your Nash account.

Non-verified accounts: 

Contact us at support@nash.io from the email address associated with your Nash account and give a detailed description of the case. We will respond as soon as possible.