I am trying to verify my identity (complete KYC) but the app keeps telling me that there is an IP address mismatch.
For legal reasons, Tier 1 verification needs to be performed in the country you declared as your location of residence when creating your account. You are receiving this error because of a mismatch between your current IP address and your declared location of residence.
If you are using a VPN on your phone, please turn it off following the steps listed here.
If you are currently traveling, unfortunately, this means that you are not able to verify your identity. Once you return from traveling, you will be able to complete Tier 1 verification and subsequently can travel freely.
If you still aren’t able to proceed, please contact firstname.lastname@example.org.