You can reset your password by clicking “Forgotten password?” on the sign-in screen. Please read our user guide for a full description of the procedure.

I have lost my phone, deleted my authenticator app or need to reset my two-factor authentication (2FA) code for some other reason.

You received a backup code to copy and store safely when you activated 2FA. This backup code can be used to set up another authenticator app. Select the manual entry option in your chosen authenticator app and enter the backup code your received.

Some authenticator applications like Authy have a backup function that stores all your 2FA keys on their server. If you use Authy, you can import your 2FA keys to a new phone with your backup login/password.

If you no longer have your backup code, please contact support.