Please watch this tutorial and check for the following potential issues:
This could be an issue with the Chrome browser. See this page for solutions.
If the problem persists, try:
- Closing other Chrome tabs or browser windows
- Updating to the latest version of Chrome
- Reinstalling the browser extension – make sure to back up your account first!
You can use your encrypted key and password to log in. If you choose this method, you will need to enter a visual signature (color and phrase) each time you log in to your account.